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Position Details
Reference Number 12866
Position Title Desktop Support Officer
Employment Status Permanent Full Time
Entity Frankston City Council
Geographical Location Frankston
Award Classification Award 5 - Band Levels 5
Hours Per Fortnight 76

Desktop Support Officer

Permanent Full Time

Band 5 - $65,590 per annum plus superannuation


An opportunity has arisen for an established, enthusiastic and customer service focused individual to join our Information Communications and Technology team.


The role is responsible for the delivery of first level telephone and on-site support to all users of corporate IT systems as well as the implementation, upgrade and maintenance of desktop hardware. Management of Council’s mobile phone fleet incorporating IOS, Android and MS Windows mobiles.


The successful candidate must have experience with Microsoft OS Windows 7 to Windows 10 including software and hardware configurations and the proven ability to troubleshoot problems in this environment. Microsoft Office 2010 to Office 2016 troubleshooting skills. Experience in user account creation across Active Directory, Exchange, a VoIP solution and basic ITIL knowledge would be of advantage.


The role requires a commitment to delivering an excellent standard of customer service, the ability to manage your time and to work collaboratively as part of a team. Experience in a helpdesk environment is essential.


You will need to provide evidence of your right to work in Australia, certified copies of your qualifications, and a current Driver Licence. You must also be willing to provide a Pre-Employment Health Declaration and undertake a National Police Record Check.


For a position description and to apply please see details below.


Your career, Frankston’s future…

Selection Criteria Excellent customer service skills and a willingness to go a step further in order to resolve a user problem
Understanding the help desk environment and helpdesk tools in order to provide remote support to all Council staff
Understanding of basic ITIL principles
Good knowledge and trouble shooting skills in the Windows OS v7-v10 and Office Suites
Contact Person David Tipton
Contact Number 9768 1683
Closing Date 18/02/2018
Supporting Documents
Position Description click here to view